This policy covers purchases and subscriptions made directly with Tribufu. The price, taxes, billing period and any specific conditions should be shown at checkout before purchase. Purchases from another seller may also be subject to that seller’s rules, without limiting statutory rights.

1. Subscription cancellation

You may request cancellation through your account where available or via the contact below. Cancellation prevents new charges after the current billing cycle; access generally continues until the paid period ends. Cancelling renewal is not by itself a request for a refund of the current cycle. If account cancellation is unavailable, email us before the next renewal.

2. Statutory withdrawal

Consumers in Brazil may withdraw from a distance contract within 7 days of signing or receiving the service under article 49 of the Consumer Protection Code. Consumers in the European Union generally have 14 days from concluding a service or digital-content contract to withdraw. If a service begins during that period at the consumer’s express request, a proportionate amount for service already supplied may be owed; loss of the right after full performance or supply of digital content depends on the specific statutory requirements for information, consent and acknowledgment. Mandatory rights in other jurisdictions also apply. Mere access to a Service is not an automatic waiver of these rights.

3. Other refunds

Outside statutory rights, we review requests involving duplicate or incorrect charges, non-delivery or material unavailability attributable to Tribufu. The remedy may be a corrected charge, credit or proportionate refund, depending on the circumstances and applicable law. Used periods, taxes or third-party costs are deducted only where legally permitted and disclosed before purchase. Suspension for abuse does not remove mandatory refund rights.

4. Requests and payment

Send a clear cancellation or withdrawal statement to the contact below, preferably with your account email, order or invoice number and purchase date so we can find the charge. You need not give a reason when exercising a statutory withdrawal right; do not send full card numbers. We will acknowledge receipt and assess the request under applicable law. Refunds due normally go to the original payment method without additional consumer fees; the time to appear depends on the bank or processor. EU consumer withdrawals are subject to statutory repayment deadlines, including 14 days where applicable. Brazilian consumer refunds follow the Consumer Protection Code.